Human-agent trust evaluation in a digital twin context

Autonomous systems have the potential to accomplish missions more quickly and effectively, while reducing risks to human operators and costs. However, since the use of autonomous systems is still relatively new, there are still a lot of challenges associated with trusting these systems. Without operators in direct control of all actions, there are significant concerns associated with endangering human lives or damaging equipment. For this reason, NATO has issued a challenge seeking to identify ways to improve decision-maker and operator trust when deploying autonomous systems, and de-risk their adoption. This paper presents the proposal of the winning solution to this NATO challenge. It approaches trust as a multi-dimensional concept, by incorporating the four dimensions of human-agent trust establishment in a digital twin context.