Abstract
Many of the performance management approaches in the literature appear to align with a top-down approach where measures are derived from mission, vision, and customer and organizational analysis. This paper describes the improvement lifecycle for a department within the Belgian Armed Forces which illustrates an alternative approach to performance management. The department defined formal operationally-focused performance measures after initial success on focused improvement projects. Cycles of learning with these projects and operational measures enabled the department to gain deeper insight about its value-added, which led to the development of a more strategically-focused scorecard. This paper explores how such an evolutionary approach can be effective for organizations with low improvement capability and maturity.
Original language | English |
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Pages | 848-853 |
Number of pages | 6 |
Publication status | Published - 2007 |
Event | IIE Annual Conference and Expo 2007 - Industrial Engineering's Critical Role in a Flat World - Nashville, TN, United States Duration: 19 May 2007 → 23 May 2007 |
Conference
Conference | IIE Annual Conference and Expo 2007 - Industrial Engineering's Critical Role in a Flat World |
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Country/Territory | United States |
City | Nashville, TN |
Period | 19/05/07 → 23/05/07 |
Keywords
- Organizational development & change
- Performance management
- Public sector
- Spiral dynamics