Evolutionary approach to performance management: A case study in a public sector IT support unit

Geert Letens, Cédric Garrigues

Research output: UNPUBLISHED contribution to conferencePaperpeer-review

Abstract

Many of the performance management approaches in the literature appear to align with a top-down approach where measures are derived from mission, vision, and customer and organizational analysis. This paper describes the improvement lifecycle for a department within the Belgian Armed Forces which illustrates an alternative approach to performance management. The department defined formal operationally-focused performance measures after initial success on focused improvement projects. Cycles of learning with these projects and operational measures enabled the department to gain deeper insight about its value-added, which led to the development of a more strategically-focused scorecard. This paper explores how such an evolutionary approach can be effective for organizations with low improvement capability and maturity.

Original languageEnglish
Pages848-853
Number of pages6
Publication statusPublished - 2007
EventIIE Annual Conference and Expo 2007 - Industrial Engineering's Critical Role in a Flat World - Nashville, TN, United States
Duration: 19 May 200723 May 2007

Conference

ConferenceIIE Annual Conference and Expo 2007 - Industrial Engineering's Critical Role in a Flat World
Country/TerritoryUnited States
CityNashville, TN
Period19/05/0723/05/07

Keywords

  • Organizational development & change
  • Performance management
  • Public sector
  • Spiral dynamics

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