An Integrated Tool To Generate And Select Configurations of Simulation Models

We created a set of tools helping to assist users with little or no simulation experience using discrete event simulation. These tools can also be useful instruments for training or for educational purposes. We demonstrate the tools by using them on a simplified model of a call centre. We create different configurations of the model and try to improve them. We look at results obtained from the simulation runs and compare them. In order to select the best model among this finite set of alternative configurations, we use a variant of the Promethee method based on interval evaluations.